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We guarantee your satisfaction for a full 30 days from the date you receive your order. In the unlikely event something is not right call us and we'll make it right! Should you need to return the product, we will issue a refund for the price you paid less any shipping and handling charges. If you received the benefits of a free shipping promotion, the shipping and handling charges that we incurred to fulfill your order would be deducted from your refund. Unused items returned due to a "change of heart" may also be returned. All returns are subject to a re-stocking fee of 15% and additional fees would be charged based upon the condition of the returned product and/ or any packaging, product components or instructional materials damaged and/or missing. You must call us toll free at 800-234-6399 to obtain a Return Authorization Number (RA#) before returning any product, or the shipment will be refused. Returned product(s) must be insured for the full retail value and shipped with a trackable shipping method as we are not responsible for lost, misdirected or damaged return shipments. The product must be returned in its original packaging and must be in like new, resaleable condition. Purchaser is responsible for any and all return shipping costs.
This policy extends only to the original purchaser, and does not apply to commercial use, unreasonable use, or to damage to the product as a result of unintended use including water, fire, electrical or smoke damage. All products must be returned insured as we are not responsible for damages incurred during shipping, misdirected or lost shipments. Purchasers are advised that water and air quality conditions vary by area and from home to home. Product performance may be affected by these variables, and for optimum performance, purchasers should verify with one of our representatives prior to ordering, that your particular water or air quality falls within our recommended specifications for the particular system you plan on purchasing. Please note that the customer is responsible for adhering to local plumbing, mechanical, electrical, HVAC or other building codes and ensuring that water pressure does not exceed recommended guidelines and that all product installation instructions are followed. We are not responsible for installation, system removal and/or associated costs.