Register and save time!
Register with us for future convenience:
- Fast and easy check out
- Easy access to your order history and status
**TESTING SERVICES DO NOT QUALIFY FOR REFUNDS Under ANY circumstances** See Details Below In RED Before purchasing any testing service/system.
For a period of 30 days from date of product being shipped, we will accept the return of any new, unused and unopened product in the original unaltered packaging as shipped from us, to you. Because of the potential health impact to our staff and customers and especially with the Covid19 Virus concern, We will NOT accept ANY returns of used or opened products. We would be glad to assist in coordinating the repair of a product with the manufacturer on your behalf during the warranty period for covered components.
Should you need to return the product under the conditions described above, once the product is received back to us, within 3 business days, we will inspect the package, identify our findings to you and we will issue a refund for the price you paid less any shipping and handling charges. If you received the benefits of a free shipping promotion, the shipping and handling charges that we incurred to fulfill your order would be deducted from your refund. All returns are subject to a minimum re-stocking fee of 20% and additional fees would be charged based upon the condition of the returned product and/ or any product and/or packaging damaged or missing. You must call us toll free at 800-234-6399 to obtain a Return Authorization Number (RA#) before returning any product, or the shipment will be refused. Returned product(s) must be insured for the full retail value and shipped with a trackable shipping method as we are not responsible for lost, misdirected or damaged return shipments. Purchaser is responsible for any and all return shipping costs.
This policy extends only to the original purchaser, and does not apply to commercial use, unreasonable use, or to damage to the product as a result of unintended use including water, fire, electrical or smoke damage. Purchasers are advised that water and air quality conditions vary by area and from home to home. Product performance may be affected by these variables, and for optimum performance, purchasers should purchase our ETA Environmental Toxic Assessment air or water test prior to ordering any treatment technology to confirm that your particular water or air quality falls within our recommended specifications for the particular system you plan on purchasing. Please note that the customer is responsible for adhering to all local plumbing, mechanical, electrical, HVAC or other building codes if the treatment technology requires installation that a qualified, licensed professional for that particular type of product is contracted and performs the installation. Under NO conditions are we responsible for installation, system removal and/or associated costs or shipping costs.
Testing Services: Due to the high administrative/ labor costs involved in processing and preparing a test service order, lab device certification process that we go through on every order shipped, special time sensitive sample devices prepared prior to shipping and allotting lab personnel staffing to be optimized based upon orders processed, we maintain a strict NO REFUND policy for any testing services ordered once shipped from our facility. (This does NOT mean once received by you). PLEASE, if you are not absolutely 100% sure that you want the test service, do NOT place the order unless fully committed and understand that there will be no refunds offered or provided. In the event that you do have a change of heart once your test order has shipped, you will be responsible for the immediate return of the test system insured for the original purchased value of your purchased test. The test system must be returned insured as we are not responsible for damages incurred during shipping, misdirected or lost shipments. You will need to use a shipper (UPS, FEDEX) that will have the test system returned to us at your expense, to the address below within 7 days of receiving at the address requested during your order. If the test system is returned within the 7 day window from receiving, we will provide a credit of $250.00 to be issued on the credit card used for your original purchase. This credit is not a refund, but considered to be a deposit credit returned upon the safe and undamaged test system. If the test system is not returned, or not returned within the 7 day window advised, or is returned damaged or with missing components, then NO REFUND and NO DEPOSIT CREDIT will be provided.
Return to: Wright Way Environmental Technologies 48643 Hayes Road Shelby Township, MI 48315